Deliver key design improvements that simplify, unify, and align the task management experience of legacy Case, Process, and Workstreams products.
IBM Workplace
Task management across multiple legacy tools was lacking efficiency and critical tasks were going incomplete, slowing down overall workflows and causing bottlenecks. Our small design team worked with development, product management, and content across multiple teams to integrate the experiences and improve business efficiency by 30%. Use on the watsonX Platform for an end-to-end experience.
Client
IBM
Year
2020–2021
Role
Team Lead, Visual Design Lead, UX Design
Deliverables
Jobs to Be Done (JTBD), Scenarios, Hills, Empathy maps, Storyboards, Comparative analysis, Playbacks, Storytelling, Prototypes, Sketch Kit, Quality assurance, Cloze test
Team
Ryan Spanswick, Design Manager
Brighton Kamen, UX Design
Maranda Bodas, Content
Theresa Nguyen, Research
John Green, Development Manager
Matthew Warta, Product Management
Varun Sangwan, UI Development
Lionel Wu, UI Development
Personas
Terminology Research
Research synthesis, Low, Mid, High Fidelity Prototyping
Sketch Kit
“[Kylee] ramped up on the offering she [was] leading very quickly and [drove] great quality work with that team. There were some frayed relationships between design and the other departments when she joined [and] she remediated and rebuilt a strong relationship with her cohort from day one. She has gone above and beyond to listen to all of the stakeholders, their feedback, and their needs. The team is so aligned that meetings that are scheduled for 1 hour tend to end 30 minutes early. She [is] very considerate of every part of the team across the departments, which has dramatically improved their efficacy, attitude, and work product.”
— Ryan Spanswick, Former Design Manager